Privacy Policy

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The personal information you are asked to provide, and the reason you are asked to provide it, will be made clear at the point we request it.

If you contact us directly, we may receive information such as your name, business name, email address, phone number, the contents of your message, and any other details you choose to provide.

If you submit an enquiry or action plan request through our website, we may collect your name, business name, email address, phone number, and any other information you provide through the form.

How We Use Your Information

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse how visitors use our website
• Develop new services, features, and functionality
• Communicate with you about enquiries, services, updates, and marketing
• Send emails and respond to requests
• Find and prevent fraud, spam, and misuse

Log Files

Surge Digital follows a standard procedure of using log files. These files log visitors when they visit websites. This may include IP addresses, browser type, internet service provider, date and time stamp, referring and exit pages, and the number of clicks. This information is not linked to anything personally identifiable and is used for trend analysis, site administration, and understanding visitor behaviour.

Cookies and Web Beacons

Like many websites, Surge Digital may use cookies to store visitor preferences and to understand which pages are accessed or visited. This information helps us improve website performance and user experience.

Advertising and Third-Party Services

Third-party advertising partners, analytics tools, or service providers may use cookies, JavaScript, or web beacons in connection with their own services. These technologies may receive your IP address automatically when they are used. They are generally used to measure the effectiveness of campaigns and to personalise the content you see.

Surge Digital does not control third-party cookies used by external services or advertising providers. We recommend reviewing the privacy policies of any relevant third-party platforms for more information.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers, websites, or external platforms. You can choose to disable cookies through your browser settings. More detailed cookie management guidance can be found on the relevant browser websites.

CCPA Privacy Rights

Under the California Consumer Privacy Act, eligible consumers have the right to request disclosure of the categories and specific pieces of personal data collected, request deletion of personal data, and request that personal data not be sold. If you make a request, we will respond within the required time frame.

GDPR Data Protection Rights

We want to make sure you are fully aware of your data protection rights. Depending on your location and circumstances, you may have the right to access, rectify, erase, restrict, object to processing, and request portability of your personal data. If you make a request, we will respond within one month where required by law.

Children's Information

Protecting children while using the internet is important to us. Surge Digital does not knowingly collect personally identifiable information from children under the age of 13. If you believe a child has provided this kind of information through our website, please contact us and we will act promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately after being posted.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Surge Digital. We are based in Melbourne, Australia.